Refund policy

Refund & Return Policy

We want you to love your order. As all of our products are made to order, please read our policy carefully before purchasing.

All items are printed on demand, so we do not accept returns or exchanges for:

Please check sizing and product details carefully before placing your order.

If your item arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 30 days of delivery and include:

We will offer a free replacement or full refund where appropriate.

If your order has not arrived within the expected timeframe, please contact us.

We will investigate with our production partner and arrange a replacement if the item is confirmed lost.

Orders can only be cancelled within a short window after purchase, as production begins quickly.

If you need to cancel your order, please contact us as soon as possible.

Once your refund is approved, it will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund.

If you have any questions or issues with your order, please contact us at:

welcome@mycoffeecottage.com

We’re a small Irish brand and every order means a lot — thanks for your support 💚